Shipping policy

Effective date: October 14, 2026

Shipping destinations

Available shipping destinations, delivery services and charges are shown at checkout. We accept orders only for destinations supported by our checkout shipping options.

Processing and delivery

Our fulfillment partner aims to ship orders within 3–4 business days after receiving them. This is the processing estimate, not a 24-hour shipping guarantee. An order is not considered shipped merely because a label has been created. Business days exclude weekends and applicable holidays. Any different processing window will be disclosed before purchase.

Carrier transit time varies by destination and shipping service and is additional to processing time. Delivery estimates are not guaranteed dates unless a service is expressly sold with a delivery guarantee. Weather, holidays and carrier disruptions can affect delivery.

If we cannot ship within the timeframe promised, we will notify you, provide an updated estimate when available, and offer any required choice to agree to the delay or cancel for a prompt refund. We will not treat silence as consent except where applicable law permits it.

Shipping charges and tracking

Shipping charges are shown before you complete checkout. Any free-shipping offer applies only under its stated conditions. We provide tracking to the order email address when available. A tracking number may be created before the carrier receives the package; pre-shipment status does not necessarily mean it has shipped.

Address corrections and cancellations

Check your address carefully, including apartment or suite numbers. Contact Support@Hedraios.now immediately if a correction or cancellation is needed. We will try to help before fulfillment, but cannot guarantee changes after processing begins. For an incorrect address, refused package or returned shipment, we will explain available options and any reasonable additional delivery cost before charging you. Applicable customer rights still apply.

Delayed, damaged or missing packages

Contact us if tracking has stopped updating or your order is overdue. Include your order and tracking numbers so we can investigate.

If tracking shows delivery but you cannot find the package, check the carrier's delivery details, safe locations, household members and building staff. Contact us promptly if it remains missing. We will review the situation and coordinate an inquiry when appropriate; a delivery scan does not automatically resolve a claim.

For damaged, incorrect, incomplete or defective items, contact us with a description and photos when available. Please do not return coffee without written instructions. Remedies are described in our Return and Refund Policy.

Contact

Shipping questions: Support@Hedraios.now. Include your order number, but do not include payment-card details.